FAQs

Ingredients

What ingredients do you use?

We keep it simple with four foundational ingredients: Beeswax, coconut oil, avocado oil, and cocoa butter. The flavors are from essential oils. For more information, read our Ingredients page.

Payment

What payment methods do you accept?

We accept payment from debit or credit cards - Visa, Mastercard, American Express, and Discover, as well as payments made by PayPal, Amazon Payments and Apple Pay

How many promotional codes can I use on my order?

You can only use one promotional code for an individual order.

Orders

Can I cancel my order?

When an order is placed, we begin processing the order immediately to ensure prompt delivery. We're unable to cancel or change an order once it's submitted.

What can I do if my order is going to the wrong address?

Contact us immediately at info@simplelipbalm.com so we can attempt to contact the courier to return the parcel back to us for a refund.

Refunds

What's your happiness guarantee?

Our #1 priority here at Simple Lip Balm is your happiness. If you have a problem, we'll solve it. Refund it. Replace your order. Whatever it takes. Just reach out to our Customer Happiness Team. We're here for you.

Do you offer a refund?

Yes. However, the product must be at least ⅔ full.

Delivery

Do you ship to P.O. Boxes or Military APO/FPO addresses?

Yes.

How will my order be shipped?

All orders are shipped via UPS or USPS.

Can I track the status of my order?

Yes. Once your order has been shipped, you'll be sent a tracking number.

Product

Are these flavored lip balms?
We offer peppermint, vanilla, and citrus. If you who prefer unflavored, we offer our original balm.

How many tubes of lip balm come in one package?
You can get two-packs of our original, peppermint, vanilla, and citrus balms. The Balm Quad comes with four lip balms, one of each scent.

How often should I use beeswax lip balm?
Twice a day is a great place to start – once in the morning and once in the afternoon. Unlike other brands, we formulate our balms so you’re not having to constantly reapply.

Do you offer wholesale lip balm?
Yes, and we can’t wait to talk about it with you! Get in touch at info@simplelipbalm.com to get started.

Are these non-GMO lip balms?
They are!

Are your lip balms organic?
Our lip balms are not certified organic. However, we use organic ingredients and never include petroleum, phthalates, parabens, sulfates, artificial flavors or fragrances.

Do you test on animals?

Never.

Are the tubes BPA free?
Yes.